Welcome, Crewhu-ers!
In this week's edition of Ask Ashley, we unravel the mysteries of customer satisfaction and introduce you to the mighty CSAT widget! Get ready to embark on a delightful journey into the world of customer feedback, ratings, and how this little widget can work wonders for your business. So, grab a cup of coffee and prepare to be amazed! Without further ado, I introduce to you…
The CSAT Widget
Oooohhh. Aaaaahhhh. It’s so amazingly wonderful that it's hard not to be super excited about it…
This widget opens the doors to dashboard heaven. Here is what you need to know:
ONE: What is CSAT?
CSAT surveys are transactional and sent at a ticket's close. Users receive a survey with three smiley faces asking the end user to provide feedback regarding their experience. Customer Satisfaction (CSAT) is the ultimate goal of every business; measuring your customer satisfaction and obtaining feedback is necessary for your business's growth.
The CSAT widget is the superhero that helps you gauge just how satisfied your customers are. This nifty little tool allows you to see at a glance your overall CSAT stats BUT also gives you insight into how you rank up against other MSPs.
TWO: Visualizing Success - Analytics Galore
Prepare to geek out on data! The CSAT widget comes equipped with a snapshot of analytics that offers a quick visual of your CSAT score, including the number of surveys within a 30-day period, your Good, OK, and Negative survey count (including trends), and finally, my favorite part… benchmarking.
THREE: The Benchmark
This feature of the widget is really innovative. We are giving our clients to look past their scores and see where they fall within the ranks! The widget will provide a benchmark comparison of the user's CSAT score against industry averages, allowing users to gauge their performance against competitors.
HOLY COW - Now you can know for sure how your customer experience rates within the industry. Think about all the possibilities with having this information right at your fingertips! This is a HUGE selling point to your current and prospective customers.
There you have it, Crewhu-ers, our quick exploration of the CSAT widget and its incredible impact on customer satisfaction. This little tool is the key to unlocking your customers' hearts and making your business thrive.
Cheers to happy customers and a prosperous future!
Until next time,
Ask Ashley… that is me!
Topics: Customer Care, Company Culture, CSAT
