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Hello, Crewies!

Welcome to this week’s edition of Ask Ashley! You know the drill - but in case you are new here - I am the Community Manager for Crewhu. I have been in the MSP universe for over eight years, which included being a Service Manager for an MSP and implementing Crewhu to enhance our customer service and culture! So welcome, and I hope you find something helpful in this blog!

Last week I had the pleasure of sitting down with some of our BADASS RAVING FANS to discuss how they utilize Crewhu to engage other departments outside the Help Desk. Not to sound like a total nerd, but I was STOKED! I love hearing how other MPSs use Crewhu, what they offer as rewards, and how this product is changing their cultures for the better. It was enlightening, and my wheels have been turning ever since. 

As I have said before, Crewhu is infectious, and when implemented correctly, it can spread like wildfire, bringing new life to tired and dull cultures. 

I got to learn a lot last week about the Crewhu Community & the MSP Community; here are my key takeaways: 

ONE: Engagement 

Using the Crewhu platform alongside your weekly/monthly staff meetings will help reinforce rewarding your staff! Harry Cusick gave insight into how they prompt their staff with specific questions and then used the badges feature to reward their crew for the correct answer! It’s genius. This allows all crew members to be engaged with the activity, but rewarding them for their participation shows that the management genuinely cares about engagement. 

TWO: High-Fives/Kudos 

Katrina Strozik gave insight into how they have Crewhu integrated with Teams, allowing them to give “kudos” to different crew members within the Teams platform. She elaborated on the fact that this allows her crew to be specific when it comes to using this certain badge to provide a particular type of recognition. 

This is a stellar use of unique badges; not only does this allow you to reinforce certain behaviors, BUT it allows you to use our reporting feature to see who is engaging with the entire crew! Katrina also confirmed that using badges in this way has provided much more of a team atmosphere. 

THREE: Colleague of the Month 

Chris Maybray shared with the table that they have a Colleague of the Month contest where their employees vote for the…well…the colleague of the month! They use Crewhu to reward the winner!

This is another excellent example of ways to engage different departments and have your crew find ways to engage with each other. Giving your staff a common goal and adding different criteria for achievement allows growth. 

FOUR: Contest with Teams 

This was a crowd favorite; Brent Yax told the gang that he and the Leadership team have contests using their Core Values. Brent explains that they put together interdepartmental teams with about 15 or show crew members, and then whatever team receives the most badges for that core value is rewarded. This is a great way to engage and build team relationships outside the normal Help Desk. Also, allows management to reinforce positive behaviors and showcase the values that mean the most to a company. 

FIVE: Contests around Documentation 

It is no secret that documentation in an MSP can change quickly or become outdated. It can be a real mess if it gets out of hand. Tyler Gibbs discussed using the Contests Feature integrated with IT Glue to engage other departments. This allows other members of the crew to be rewarded for cleaning up and organizing documentation. 

I love this idea. Having this type of contest open to all departments allows genuine teamwork. Also, it helps take the pressure off just one department to maintain and update every document in the system. Contests like these always impact the individual employee and the company. 

AND FINALLY…

SIX: Add Nerf Guns to your Prize Store  

Need I say more?! 

Want to hear more? Click here to watch the On-Demand Webinar: BADASS RAVING FANS ROUND TABLE: “How Do We Reward Team Members Beyond The Help Desk?”

I had an absolute blast getting to spend the afternoon with our clients. I always seek opportunities to gush over how Crewhu can change and enhance culture and employee engagement. 

Keep an eye out for our next Round Table! And thank you to the BADASSes that joined me this time. You are all doing a fantastic job as leaders, and I am beyond thrilled to help promote your awesomeness! 

Until next time, 

Ask Ashley… That’s Me! 

PS - Want to be a part of the next Round Table or have a topic you would like to discuss?! Drop me a line and let me know! 😀