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Stephen Spiegel

Recent Posts

How to Address Negative Customer...

Posted by Stephen Spiegel on Nov 20, 2024

Learn why customer feedback is always helpful – even if you think it’s negative. The.

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How to Measure and Track CSAT

Posted by Stephen Spiegel on Nov 6, 2024

A loyal customer base requires happy customers. Earn their smiles with one-click surveys.

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How to Tie Customer Service and...

Posted by Stephen Spiegel on Oct 23, 2024

Use customer service feedback you already have to feed your employee rewards program..

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How Different Customer Segments Respond...

Posted by Stephen Spiegel on Oct 9, 2024

Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys tell you a lot about.

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What Are Some Common Challenges in...

Posted by Stephen Spiegel on Oct 2, 2024

NPS challenges 

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Correlate NPS and CSAT Business...

Posted by Stephen Spiegel on Sep 25, 2024

Make no mistake. Customer satisfaction is the key to a thriving business.

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Comparing the NPS and CSAT

Posted by Stephen Spiegel on Aug 21, 2024

Find out how the two surveys are best used in different industries and for different.

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The Evolution of Customer Feedback...

Posted by Stephen Spiegel on Aug 7, 2024

Learn how traditional feedback surveys work and how new tech tools are revamping how you.

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The Future of NPS: Predictive Analytics...

Posted by Stephen Spiegel on Jul 24, 2024

Unlock the Power of Predictive Analytics and Proactive Engagement to Revolutionize Your.

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How Different Customer Segments Respond...

Posted by Stephen Spiegel on Jul 24, 2024

New and existing customers give different types of feedback on loyalty and satisfaction.

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Unlocking Customer Satisfaction: A Deep...

Posted by Stephen Spiegel on Jul 18, 2024

Dive deep into CSAT data to uncover potential for boosting customer happiness and.

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Leveraging NPS and CSAT: A Guide to...

Posted by Stephen Spiegel on Jul 10, 2024

Learn the key differences between NPS and CSAT and discover when to use each metric to.

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