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Stephen Spiegel

Recent Posts

Should You Use Social Media to Solicit...

Posted by Stephen Spiegel on Nov 8, 2017

The pros and cons of social media to get customer opinions

Social media is a popular way.

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KISSing Customers: Cognitive Overload...

Posted by Stephen Spiegel on Oct 25, 2017

If you ask your customers to think too much about the job you’re doing, they’re not going.

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Why You Should Crave Negative Customer...

Posted by Stephen Spiegel on Oct 11, 2017

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking.

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The Absolute Most Valuable Things...

Posted by Stephen Spiegel on Sep 27, 2017

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

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Connecting the Dots: Why You Should...

Posted by Stephen Spiegel on Sep 13, 2017

They’re the ones who need to tell you how you’re doing.

How often do you talk to your.

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5 Ways to Increase Customer...

Posted by Stephen Spiegel on Aug 10, 2017

Make it easy for your customers to provide feedback

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Feedback Surveys Can Give You Great...

Posted by Stephen Spiegel on Jun 5, 2017
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Proactive Customer Service: 5 Steps to...

Posted by Stephen Spiegel on May 19, 2016

Set up your customer satisfaction rating snippet:

If you are reading this you probably.

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How to Boost Productivity with...

Posted by Stephen Spiegel on Apr 1, 2015

Having trouble keeping your employees engaged? Having trouble retaining employees for.

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