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Welcome to the Employment Engagement Blog

How to Address Negative Customer...

Posted by Stephen Spiegel on Nov 20, 2024

Learn why customer feedback is always helpful – even if you think it’s negative. The.

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How Different Customer Segments Respond...

Posted by Stephen Spiegel on Oct 9, 2024

Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys tell you a lot about.

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Comparing the NPS and CSAT

Posted by Stephen Spiegel on Aug 21, 2024

Find out how the two surveys are best used in different industries and for different.

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The Evolution of Customer Feedback...

Posted by Stephen Spiegel on Aug 7, 2024

Learn how traditional feedback surveys work and how new tech tools are revamping how you.

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How Different Customer Segments Respond...

Posted by Stephen Spiegel on Jul 24, 2024

New and existing customers give different types of feedback on loyalty and satisfaction.

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5 Unique Ways to Collect Customer...

Posted by Stephen Spiegel on Mar 30, 2021

Go beyond the one-question survey with these unique methods to understand customer.

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6 Dos and Don’ts of Customer...

Posted by Stephen Spiegel on Mar 24, 2021

Managing your online reputation is more than website maintenance. Try using customer.

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How Retention Is Your Growth Engine

Posted by Stephen Spiegel on Jun 30, 2020
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Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019

Reviews aren’t always glowing, and that’s OK

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How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019

Testimonials aren’t reviews

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Get More Feedback: Don’t Bore Your...

Posted by Stephen Spiegel on Nov 6, 2019

It’s not always as simple as asking for feedback

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What Is a Quality Review and How Do You...

Posted by Stephen Spiegel on Oct 23, 2019

By now you should have thousands of reviews, right?

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