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Reviews aren’t always glowing, and that’s OK

Testimonials aren’t reviews

It’s not always as simple as asking for feedback

By now you should have thousands of reviews, right?

Regardless of the hurricane of emotions angry customers might inspire, matching their.

What’s new in tech

You probably wouldn’t have invested in a career in IT if keeping up.

An insider look at some exciting tech tools for customer service 

Providing customers.

How to become an asset to your customer, not an expense.

In the world of customer.