Blog

Welcome to the Employment Engagement Blog

3 Customer Service Trends Affecting MSPs

Posted by Stephen Spiegel on Jul 18, 2018

Managed service providers as an industry are losing its blur. Even people outside its.

Read More

Survey Incentives: What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have.

Read More

KISSing Customers: Cognitive Overload...

Posted by Stephen Spiegel on Oct 25, 2017

If you ask your customers to think too much about the job you’re doing, they’re not going.

Read More

Why You Should Crave Negative Customer...

Posted by Stephen Spiegel on Oct 11, 2017

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking.

Read More

The Absolute Most Valuable Things...

Posted by Stephen Spiegel on Sep 27, 2017

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

.

Read More

Connecting the Dots: Why You Should...

Posted by Stephen Spiegel on Sep 13, 2017

They’re the ones who need to tell you how you’re doing.

How often do you talk to your.

Read More

5 Ways to Increase Customer...

Posted by Stephen Spiegel on Aug 10, 2017

Make it easy for your customers to provide feedback

Read More

Feedback Surveys Can Give You Great...

Posted by Stephen Spiegel on Jun 5, 2017
Read More

Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017

Happy customers should be a priority for any business, and using customer service.

Read More

Improve Help Desk Support with Employee...

Posted by Stephen on Jun 29, 2015
Keeping your customers happy is one of your highest priorities. Making sure they are.
Read More

The Willy Wonka Guide to Closing Sales...

Posted by Stephen on Jun 24, 2015
Do you feel like your sales team isn't giving you the sales results you expected?.
Read More

Performance Management: How to Get...

Posted by Stephen on Jun 15, 2015
It’s likely that your business has moved (or is in a transition period) from the.
Read More
1 2