Case Study | Warren Finkel, Managing Partner & Founder, ACE IT Solutions

Warren Finkel, Managing Partner & Founder, ACE IT Solutions

With Crewhu, we can track our clients satisfaction and we can provide incentives to our staff based on how they deliver services and pivot if there are any changes in service patterns, behavior or client experience. We can do all of this is in real time.

MSP Increases CSAT to 99% with 24% Conversion Rate

IT Services Company improves customer experience by tracking client feedback and providing incentives to employees.

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CREWHU’S REVIEWS ON CAPTERRA

4.8

Out of 5

Overall

4.8/5

Ease of Use

4.8/5

Customer Service

4.9/5

"So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform."
"We can receive feedback from our clients as well as reward our fellow teammates. We use this to reward our staff for taking care of our clients."
"CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week."
"We run monthly goals of CrewHu and it is healthy, competitive and drives quality effort."

ABOUT CREWHU
Crewhu is a customer feedback, gamification, and recognition platform built for MSPs that makes it easy to engage and excite your team by focusing on the metrics that matter to improve performance, keep customers happy, and grow your organization.